Postal code pricing in effect with this firm - prices go up with the neighbourhood. A simple problem with a recirculating pump was diagnosed as a major issue requiring $1000 in repairs . Spent 15 minutes criticizing the work that has been in place without issue for 20 years & recommended wholesale replacement & repair. I paid $180 for a 15 minute session involving staring at the piping and making conjectures about what could be causing the problem. The problem was solved by another plumber in 10 minutes without requiring any new parts , supplies or re-jigging. I am not certain about all the other positive reviews but I know when I'm being led down a path that involves unnecessary additional work being done. The plumbers were happy to pretty much criticize everyone that has done electrical or plumbing work on this custom house since it validated their opinion that a lot of remedial work needed to be done. I would urge homeowners to avoid the firm. I certainly will.
- Approximate cost of services:
- $180.00
- Company Response
A Mckenna Plumbing Ltd is sorry to hear that you were unhappy with our service. We are local to Oakville and service 17 homes on the customers street. When the homeowner called to request a service report he was told over the phone the cost for the service report and inspection. He at that time asked if we would lower the cost, We declined as this is a standard fee. The fee was $109 pls tax not $180. At that point he requested us to proceed. When speaking to the customer he advised us his carpenter had installed the pump two weeks before. Upon inspection we found his pump was install backwards and the 2nd Hot water tank was turned off. We turn on the tank and there was hot water again This was our only comment other than possible wiring issues that would have to be looked at by a licensed electrical contractor. On request we provided a quote for removal of the pump and a price for installation of a new pump. The customer was informed that the inspection fee would be credited towards the repair if he wanted to proceed. The customer thanked us for our service and commented that he would be using our service in the future.