Reviews

9/10

Roy was contracted by Direct Energy to find the source of water leaks in my family room/basement which occurred during the recent Ice Storm in Toronto. Due to the size and complexity of the building structure it took Roy some time to find the sources of the leaks. But find them he did. The main source was a leaking fridge line.The service call was free as I have a comprehensive service contract with Direct Energy. However, Roy indicated that I would need to replace the fridge line (not covered by Direct Energy) and gave me a quote on the spot. He suggested I wait a week to test his diagnosis of the leak source. I booked a service call a week later. Roy first confirmed that the Fridge line was the source (there was water on the floor behind the fridge) and then completed the fridge line change as promised at that time. The whole process took about 20 minutes. I found Roy to be very professional and personable in his approach. He offered good advice on other potential areas that could be sources of future leaks. For example, he suggested that the masterbedroom ensuite shower stall caulking needed to be replaced. He also suggested how to go about finding drywall experts to repair the family room and basement ceilings. I would have no hesitation in recommending Roy to one of my friends or neighbours if they were experiencing plumbing problems.

Approximate cost of services:
$270.00
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Company Response

Thank You, and your vary welcome.

Mark Fermo
owner