I purchased the Krups 9000 dispenser model and after 1 month the lid continually popped open while brewing the coffee. I attempted to return it but the company purchased from said I was over their 30 day return policy. Then I contacted the service department and they sent me to a local repair agent, who, after almost 6 weeks that they couldn't repair it. Then the customer service had me mail it to another service centre, where it remained for another 3 weeks and who claimed to fix it but did not! I am using this machine with a full kettle on top to keep the lid down while attempting to get some help from Krups. Today I called instead of e-mailing and have been asked to mail it to Ontario, from BC, so again after about 6 weeks without my coffee machine I must mail it away again? This is not what they claim as "Precision engineering" on their webpage! So here I am again going to be without a coffee maker after spending $250. on what was supposed to be an excellent machine. When I asked some very specific questions to customer service in an e-mail, the only answer I received was, "I will send you a shipping label", and to send my full address, etc, which she already has from our several previous communications. While the machine does make very nice coffee, CUSTOMER SERVICE WITH KRUPS IS ATROCIOUS, and not worth bothering with any of their products!
- Approximate cost of services:
- $250.00