Felix / Brent

Home Vision did two of my neighbours' porch roofs and I contacted Oleg at their recommendation. Oleg responded quickly and was able to put together a quote soon after. His pricing was in the middle of other quotes I recieved and I was happy/comfortable with his presentation of the quote. When it was time for the work to be done, I was given about one day's notice given the relative small size of the job (I was comfortable with this scheduling). Overall, I am very pleased with Oleg and his team. They were all friendly, professional, and made sure to keep the site clean after they completed the job. Oleg made sure I was satisfied with the work before moving on and sending the final invoice. My front porch looks great and I won't hesitate to have Home Vision replace my larger roof in the future.

Our reno was extensive with a projected time of 6 months to completion. We did a full gut and some foundation and structural work on our house that eneded up taking about 10 months from start to move in. Timelines were reasonable given a project of this scope and the add-ons requested. It was a big budget project and we were concerned about the cost and time, but Pavel and his team were great to work with and his professionalism did a lot to put us at ease. Pavel was transparent, communicated well, provided reasonable alternatives when unexpected items came about, and all of the trades he brought in were top notch. They were on time, friendly, clean, respectful and all took great pride in their work. Some team members like Yvon became part of the family and were popular with our very large dog. Pavel's high standards ensured that work was finished properly- even if it meant re-doing it at his expense. We made a good choice with Novacon. We trust Pavel and his team completely and would highly recommend Novacon to anyone.

Would not recommend this company. Ordered doors November 2016 for February 2017 installation. Installation date was booked in January 2017. On the day/time slot of install, the sub-contracted installer called me to tell me the front entry door wasn't available. No advance warning. Brock didn't know where the front door was. After re-scheduling, I had to re-schedule again because the door delivery to their warehouse was delayed a second time. I had to request for a credit- to which I received it. However, if customer service was a priority, this would have been offered and I shouldn't have to ask. Eventually, the front door was installed, but with the wrong hardware. Another credit was offered, but I wanted the hardware that I ordered. So I let it go. As for my rear sliding doors, the sub-contracted installers had to come back twice to install it. As I was renovating my house, my general contractor (GC) mentioned how poorly the installation job was. Per my GC, it was not installed plumb or level, and not properly sealed. Sub-contracted installer defended his work. After the complaint to Brock's installation coordinator, they came back to re-install the doors properly, with supervision from my GC. A few weeks after the install when it rained frequently, there was a leak between the sliding doors and the attached transom window. Novatech manufactured the door like this. As it was covered under Novatech's warranty, their own installer from QC came out to fix the door. These doors ordered were from Novatech, so you might as well go to another dealer to get better service. Because of this experience, I took my window business elsewhere to a boutique dealer my GC recommended (it was my decision to try Brock out). The service I received was received was night and day from what I received from Brock. You're spending $20k-$30k. Don't risk it with Brock.