Mike from Toronto

This company has poor customer service. They sell fixtures in European sizes without adapter to Canadian standards. Saying that you can buy it at plumbing stores. However finding these fitting adapters is very difficult.

I bought a french door 30" whirlpool fridge on Sep 30, 2013 and when I plugged it in at home it was making a loud rattling sound every time the compressor started. I tried to get Canadian Appliance to fix the problem or get an exchange, but they refused to do so. After several days of calling them and getting the run-around I spoke with the manager and he said that as soon as you plug it in then it's not their problem. After dealing with Whirlpool for the past few months I finally got it fixed. It 2 visits from different repair companies to get it fixed. Lessons learned: 1) I'm never buying from canadian appliance again due to their poor customer service and all sales final policy 2) don't buy the whirlpool fridge model wrf560sfy (m01) - it's a lemon (the damper needed to be replaced).