I paid 100$ for my stove to short out, sparks flew and landed 5cm by my 5 year old daughter, no apologies were offered by Jon, he put the stove back in crooked and was going to leave it broken until I demanded that he fix it. I didn't want him to service my dishwasher, didn't want that broken too. Please train in professionalism and take responsibility for the damage you do. Bring your own rags to clean up the mess you make. Any professional service company would do this. I would hope my stove will be fixed like you said it would next week. I will not be calling Appliance Force in the future, and ask my friends to do the same.
- Approximate cost of services:
- $100.00
- Company Response
I am sorry for the shorting out/sparks from the burner when it was turned on for testing as this was very unexpected and wasn't the reason we were called. While the sparking occurred in front of me I didn't realize there was any safety concern for other people behind me in the room as we take safety very seriously. Upon closer examination it was the built up of food particles had eaten through the insulator and caused the short which caused the sparking you saw. Once again I apologize if the sparking scared you or your child but I assure you there was no danger to either of you. While its true I did not initially offer to replace the shorted components however it was because you had indicated that you were simply going to replace the stove because of other additional issues so putting new parts on a stove that was being replaced seemed unnecessary. After your request I did agree to replace the burner and we have since returned and repaired the shorted out burner and switch at no cost to you.