Dianne from St Thomas

I ordered the product for mid Sept delivery 2012 . Not available til end of Sept 2012 and yet still missing pieces. Counter-top not installed until Nov. so Kitchen left half done during this time. Received many warped and doors with blobs of stain on them. Placed many calls to office which were not returned until I threatened legal action approximately 1 year after my initial complaint. Only after I involved BBB did I get a response to my concerns. Cupboards finally done Nov 2013. Company made false allegations that I was unreasonable, abusive and threatening. The only time I even swore was 10 months after initial install, I told them it was BS and I used the initials not the word! I thought I was finished with this company until now Jan 2014, the laminate has separated from the back splash and the wall, leaving a huge gap, all along the back wall. In my opinion it cannot be repaired as it is on a curve and it is over 10 feet long. No return call on this issue either. This will need to be pursued. This company sells you one thing and delivers another, no issue is too big during the purchase process but they do not deliver what they say. I was told (after install) that I had not bought high end cupboards so basically you get what you paid for warp and staining issues. I indicated I realized this but I did expect functioning and aesthetically pleasing cupboards. So in brief. It took 14 months to have my kitchen cupboards properly installed. The company does not respond to consumer requests in a timely manner and NOW after another month the laminate has separated from the composite material.+ So basically I am still dealing with product deficiency 15 months after beginning of install . I would NOT recommend this company to anyone.