Reviews

10/10

Joyce was great to work with, she provided us with many samples and lots of insight. We were referred by another happy customer. She followed up and she followed through in every way. The installers were on time and very efficient. It went very smoothly! We love our new countertops! I would recommend Joyce and Countertop Pro to anyone. We look forward to using them again in the future. Lawrence and Don Valley

Approximate cost of services:
$3,000.00
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Company Response

Hi Andrew,

Thank you so much for taking the time to write such a wonderful review about your experience with us! We are thrilled to hear that you were impressed with our team's attention to detail and their commitment to ensuring that everything was cut to size perfectly.

We're especially glad to hear that our installation team exceeded your expectations and went above and beyond to make sure you were completely satisfied. Customer satisfaction is our top priority, and reviews like yours reaffirm the hard work we put into providing exceptional service.

We truly appreciate your trust in us and your decision to make us your go-to place for countertops. It's customers like you that make our job so rewarding. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

GTA Countertop Pro team

10/10

QuickFast is a great company. We lost our heat in the cold! From initial contact with amazing Liz, who sent us a detailed and clear quote and who also coordinates their technicians, to the completion of the work by Jason, QuickFast was professional and upfront about everything. They were able to see us within 24 hrs, and Jason arrived right on time. Jason was professional, knowledgable and very helpful. Trust is crucial and Jason made sure that all my questions were answered before heading out. A job very well done! When it's time for a new furnace, not only will QuickFast be quoting; I expect that QuickFast will likely win the job. They've certainly earned my confidence. What a relief! I would recommend QuickFast to anyone. Thanks again!!

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Andrew

We are very happy that hear you were satisfied with our services!!!! We are here to help anytime and looking forward to doing business with you again.

All the best

QuickFast Services
#teamquickfast
#quickfastquickservice

10/10

At 3AM on Monday, November 25th, 2013, our furnace ventor motor blew (this vents the combustion chamber) - it was super loud, it woke me out of bed, the furnace was busted. No heat, and it was well below zero. We have pets and aquariums now at risk. Our Problem: we are leaving for Pearson airport in 3 hrs, on our first vacation in 3 years, our flight departs Pearson at 9:15 am! Holy Cow! So it's Monday morning, everyone I know is asleep, and our plane is leaving soon! I hit the web, and end up dealing with a 'supposed' 24 hr service company called Atlascare. Only their answering service was 24 hr. Nevertheless, the unqualified phone operators 'talked me down' and reassured me that I'd get service ASAP at 8 am, when this company really opened their doors. Based on that call, we leave. I call them at 8 am, (still a bit frantic), from the airport, to make final arrangements for the repair. After all the 'notes' that were taken on our emergency by their service, this snarky woman tells me that they are very busy and since we weren't customers of theirs!, emergency or not!, they couldn't send anyone until Wednesday afternoon! In other words, their answering service misrepresented the company and they "hung us out to dry", they abandoned us. Nice emergency service. Just imagine, now I am standing in Terminal 3 at Pearson, with no solution, boarding in 20 minutes, pooched by Atlas. Trip cancelled? Not so fast. 8:30 - My wife makes contact with Heather at LAIRD AND SON. This wonderful lady listens to our predicament and simply put: LAIRD AND SON saves our day, saves our pets, saves our trip and saves our minds! Despite being as busy as the others, Heather re-jigs their schedules so that Ken can visit within an hour or so. Ken meets my neighbor, who lets him in, he sizes up the situation, goes out for the part, and returns shortly, and finishes the fix. A total PRO. We were repaired, safe and sound, by 11:45am THAT MORNING! And when we land? I open my email, and the first one is from Heather: it reads: "repair finished, all safe, have a great vacation" Seriously. WOW, I pinched myself, I thought I was dreaming! LAIRD AND SON has been around for decades, they are RELIABLE, TRUSTWORTHY, EFFICIENT, and PROFESSIONAL. Their rates were more than fair, but mostly, they listened, they made my problem their own, and then they just fixed it, period. They didn't just blow us off because it was Monday morning. I would strongly recommend this company to anyone, this company is the real deal, and they should be recognized for it. Amazing.

Approximate cost of services:
$600.00
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Company Response

Awesome review for Laird & Son !!! Thanks Andrew !
Heather takes great pride in her job. Attention to detail and caring for our customers is definitely Heather's expertise. Nothing like a listening caring ear, especially in times of crisis. Her timing was impeccable. Her co-worker was watching that day and also commented on how Heather took charge of the situation in the nick of time, and gauranteed that our service technician would take care of the problem. We appreciate those words you used, Reliable, Trustworthy, Efficient and Professional. We do appreciate you and your business. Many thanks for the kind words and the recommendation. We are the "Real Deal" and our customers are the "Best". p.s. Hope your Holiday was great !!!