Paula from Bloor West Village

I contracted Weston Iron Design in June to build a set of stairs and railings in my house. Jonathan is a smooth talker and a charmer. He managed to string me along for months before "declaring bankruptcy." I have searched the records and he has not officially declared bankruptcy. In conversations with other trades I came to learn that he does this on a regular basis. I lost $2200. I am going to pursue legal action but I highly doubt I'll get the money back. Don't make the same mistake as me. Stay far away from this company (they may open under another name) and this fraudster.

I have a set of antique dining room chairs with wheels on the front. When I purchased the chairs, one of the wheels was not attached. On inspection we found that there was a large crack in the leg. I took it to another refinishing shop. They did a good job but at Thanksgiving the wheel came off again. This time I took it to Johnny's. He did a fabulous job fixing the wheel/leg. You would never know it was repaired. It is so good in fact that we had to "mark" the chair so we remember which one it was! The work was timely and very reasonably priced. I plan on using Johnny's for my next refinishing job.

We ordered a custom front door from MD Doors. The result is absolutely gorgeous. It was installed on time and is exactly what we ordered. My only complaint is that some of the finishing is a little cheaper than I expected (threshold) given the price I paid. Nonetheless, the result is spectacular and we get lots of comments on the door. We also got the front door handle from MD and it is unique and beautiful - a perfect fit for the door.

We ordered our kitchen appliances from Sears. They were delivered in a timely manner. The only thing that went wrong was with the stove. It would ignite easily and we had to fool around with the gas in order to turn it on. Sears promptly came out to fix it by installing a new unit. It turns out that our installer (who was recommended by the sales person but not from Sears) had installed the valve wrong. Despite this finding, Sears did not charge us.

We purchased blinds for windows in a three rooms. The selection was great but we were not happy with the designer or service. The designer gave us incorrect pricing (said if we changed the style it would cost around $80 more. The price actually increase by $300). We were given a delivery date for the curtains but as it turned out they were not even open that day (we had to call to confirm). We tried on numerous occasions to arrange installation and even took time off of work to be at home (they did not show up). Finally they were able to come on a day that we couldn't be home although our Nanny was. The curtains were installed incorrectly and the store blamed us for not being there to tell them how to install the blinds. Overall, the blinds are nice...not fantastic. The price was average (they did drop the price when we complained about the misinformation). But, the customer service needs work.

We ordered bedroom furniture from GH Johnson's for a guest room. It arrived on time by very curteous deliverymen. They were early and I was late. By the time I got home (the nanny let them in) the furniture was in the bedroom, set up, levelled, and all the packaging was removed from the premises. I was very impressed! My only complaint is that it can be hard to speak with a salesperson. There doesn't seem to be enough of them. Other than that, I was completely satisfied with our experience. I'll be back!

The wheel fell off of one of our antique dining room chairs. Tom was able to reattach the wheel and repair the leg (it had a crack from the bottom to the top of the chair leg). He did a fantastic job! You have to look very closely to see the repair. It's as good as new. The job took a little longer than expected but it was not significant.

We had hardwood flooring installed in our bedroom area. The workmanship was, for the most part, excellent. However, they did not put hardwood in one closet. I called many times (>10) to get this done but no one would return my call. After contacting the BBB the work was done within a week. I have two other concerns with the flooring (hammer marks on the stairs and a riser that is not level) but these were not addressed. I was just happy to get the closet done so didn't push it. I made the mistake of paying in full before the closet was complete. The owner was very good with ideas and the installer was excellent. I would recommend keeping in mind that you shouldn't pay until all work is complete.

Professional Stone Mason was great. We hired Peter to repoint a chimney, repoint our foundation, and build a piller to match an exisiting one on our porch. They did an excellent job. They were curteous, hardworking, and cleaned up the job site. The piller looks fantastic (matches the existing one perfectly) and the repointing looks great. We will definitely be hiring Professional Stone Mason to do more work for us.

We hired Metro Renovations to install an air conditioning system in our three story house. They did a fantastic job. They covered everything and cleaned up afterwards. They patiently answered all of our questions and concerns. John even came back to test our system because we had some concerns. I can say that it works wonderfully and we have had no problems with it. I would highly recommend them.