DB, Mississauga

I had leak from roof in my rental property last month in bedroom which was repaired by another guy. This time it started leaking from kitchen vent and I was quiet disappointed with my home inspector and previous repair guy who should have picked up these potential issues. Anyway this time instead of just going by the overall ranking or number of reviews on homestars I carefully went through the quality of reviews and response by the company. I called few others companies but no one else appeared as professional and willing to help as Elvis. He actually arrived a little earlier than appointment and fixed the issue promptly on previusly agreed estimate with 1 year written warranty even before I reached the property. He showed me the video of his work performed on my roof which was quiet interesting and assuring of job done well. He removed the clogged mesh from hood vent on top and range hood now sounds much better. He also gave me quote for roof replacement with few options. Unless something drastically changes he will be my number 1 choice for roof replacement work. I have no problem recommending Elvis to anyone for professional and timely service on any roof related matter.

For my rental property I was looking for something really cost effective. Got introduced to Dave at their CNE booth by another vendor selling different brands across the hall. He had some good things to say about Dave's technical expertise in installation and servicing of Good Man brand. Got a very competitive quote for new Good Man brand furnace and AC next day by Rob. Jamie and Steve worked quiet hard and had a long day installing the equipments. They came across some minor hiccups and surprises along the way but handled everything quiet well in the end. Rob provided me with the OPA formalities the next day to get my rebates. So far Dave's team has met or exceeded my expectations.

I signed up for Heating Protection Plan for $13.99/month last year and when there was time for renewal, I called them and opted for Heating Plus Protecion $20.99 for the renewal as they had a promotional offer of $7.00 off per month. To my amazement my last month Bill showed two charges of $13.99, called billing department who were evasive in their answers may be this may be that. Got transferred to contracts department when I told them that I need definitive answers. Contracts department told me that they put 2 contracts on the same account, even confirmed if I had 2 furnaces running in my home (is there anything called common sense?). Anyway I was told that they will be cancelling one of the plans and I'll get a credit. I got my latest bill yesterday and it still shows 2 plans. Called billing again, same story, got transffered to contracts, same story. Not sure if this will ever end, or getting rid of Direct Energy all together is the best solution. If anyone has a suggestion, please let me know. Thanks. Update: April 2010 Above issue was resolved after making this posting last year within a month or so. I did use their service twice and once got very good service and fair service the other time. I finally cancelled the Plan in January 2010. However last week again got a surprise letter welcoming me to the plan again. When I called them to say that I never enrolled in the plan and challenged them to listen to any audio recording or proof of my consent. They apologised and promised to cancel the plan. Looks like their telemarketing agents are involved in enrolling people without their consent.