Aziz K. from Toronto

I had a double hung window that wouldn't stay up, and others that just didn't work right. The windows were made and installed by companies that are no longer in business, so I had great difficulty finding someone to fix/adjust them. I first called the "home maintenance" branch of a local window company... who gave me an estimate of $1,100.00 (yes... that's eleven hundred dollars)!! So... I thought maybe I could purchase/install the balancers and adjust the windows myself. During my search for balancers, the window department at Home Hardware suggested I call Windows By Installer... which I obviously did. My experience with them was thumbs-up from the start. Steve set up an appointment for Alex to come to the house and provide a FREE estimate. Alex came to the house, checked ALL of the windows (not just those with which I had issues), and gave me an estimate of $190.00... $910.00 LESS THAN the other estimate... for the same work!! I called the Windows by Installer office later that day and made an appointment to have the work done the following week... on Thursday at 3:00 PM. Steve called me on the morning of the appointment and said they could come that morning (instead of 3:00) if I was at home. The repairman was there at 10:00 AM. I didn't catch his name, but my experience with him mirrored my experiences with the rest of their people. He was prompt, courteous, and knowledgeable (he said he had worked for the company for 11 years). He replaced the balancers and adjusted the first window, checked and adjusted the other 3 windows, and asked if there were any other windows I wanted him to check... so he checked and adjusted 2 others. Total time was less than an hour. I can't say enough positive things about Windows by Installer. Their customer service is superb. I wish all companies did business like them.