Two years ago. My house needed a minor fix on the roof. I tried to contact several roofers. Cornell was the only one who did not mind that this was a small job. Mike came right away and prepare a quote for me. After accepted the quotation, Mike arranged someone to come and fix the roof. They did a good job on the fixing.
Early this year, my neighbour and I have decided to re-roof and replace eavestrough. I tried to contact several roofers again. This time, I have 2 houses for the roofer to work on. Hopefully, the roofers will have a better respond. However, only Cornell and one roofer call back. Cornell is the first one who come right a way and prepare a quotation. The other roofer come a week later after I provide the information. Compare to the two quotations. Mike gives me a better deal. Re-roofing is a big job and I need to be caution. I can not pick the roofer base on price. I need to find out how is the workmanship. So, I ask both roofers to provide references. Only Cornell willing to provide references. I go to visit each house and check the roof. I even discuss with the owner. All of the owners told me the same thing. Cornell did a very good job. Before, I sign the quotation. I have send dozen of email to Mike. Asking different questions about reroofing. Mike is very patient with me. Answer all the email and explain in detail. Finally, me and my neighbour sign the quotation. Mike did a very good job. Me and my neighbour are very happy for what he had done. The reason I do not give him a 10 is because they are very bad job on administration. I have requested Mike to send me a receipt. I take forever to get the recepit. When I recevie the mail from Cornell. It is a invoice instead of a receipt. The invoice is showing the amount due without the payment information. I call Mike right a way. He said he would let Dave know and send me the invoice again with the payment information. It takes another 3 weeks to get the mail from Cornell. This time I receive a quotation with Paid in Full and signed by Dave. This is not what I expected! Anyway, a invoice and a qoutation with Paid in Full will be ok for the Tax refund. The only thing Cornell need to improve is how to prepare Invoice and receipt. Please don't let the customer to wait forever. Anyway, they did a very good job. I will recommend Cornell to anyone who need to reroof.
