We never got our kitchen countertop project off the ground with Emporium. I arranged in good faith to have their estimator take proper measurements of our kitchen and give us a price on the entire project. When the estimator arrived, he was in such a rush I have to wonder whether all the measurements were accurate. Further he demanded a 50% deposit on the spot, even though he still had major questions unanswered (type of sink, slab joint). Paying to start a job without an understanding of the total cost is completely unacceptable. The man would not take no for an answer, so I ended up offering to pay their site fee for the pleasure of measuring my existing counter ($125). The visit ended with his angry insults as he walked out my door without the full deposit he was looking for. What an experience!