Lee from New Westminster

When I phoned up to get guidelines about what the price would be to have my junk removed the person on the phone told me that they simply charge 100$ per quarter of the truck, so a full load would be 400$, and that price included everything including the dumping fee. That was the only price quoted to me, and they said "truck". I even asked if it was as simple as that, no specifications and the person said yes. I booked an appointment for them to come at 4pm. They called me up at about 3 and told me they would be late, closer to 5. By 5 they had not arrived. At about 5 20 they called me up, and a person who i could hardly understand over the phone told me they were on their way and to give them directions to find my place. After asking them to repeat themselves a few times I finally was able to provide very specific directions using north south east and west rather than turn right or left. I spelled out roads and everything. Half an hour later they give me a call again, they don't know where to go, are lost again. After them calling me 5 more times and me standing out in the street in the rain they finally found it. They came into my place and never gave me a quote when they arrived, they just started hauling. Then, because their truck was near full when they arrived, they had to call a second truck. Finally, at around 7pm they finally finished, then tried to charge me 2500 dollars, though they very "kindly" offered to take 500 off because they were late. I'd like to point out that I had 2 sofas, 1 coffee table, 1 old tv, and some garbage bags to be collected. I was furious, the man told me that the 100$ per quarter load was for the pickup truck and not the big truck. And again, they never told me this when they arrived. When I pointed all of this out they told me that most of the people who call their service already know how much it would cost, like it was my fault for not being able to give myself a quote. He also told me that 1000$ was the dumping fee. I was moving out of my house that day so I had to pay the 1400 which is what I managed to get the price down to. This was on the 30th of November 2013. They are an absolutely terrible, unprofessional service that takes advantage of young females on their own. DO NOT USE THEM!!