What a big mistake hiring K2 Roofing. Kelly is great at selling but he completely lacks integrity when issues arise on the job. First off, Kelly failed to identify a slight sag in my roof valley at the time of his initial inspection so his crew proceeded to install a crooked, warped valley flashing that looked terrible. When I questioned Kelly about why the flashing would not install straight, and how an experienced roofer could miss that, he simply stated that he could remove the flashing and shingle the valley at an additional cost of $500...basically remove and throw away what I had just paid for and start over!? If there was a way to do it properly initially, why was it not discussed? As the roof lines looked terrible now and needed to be corrected, I was left with no choice but to agree to it being redone and paid the extra cost. Next was the new skylight Kelly installed in our bathroom that did not sit properly and would not seal. With a 6 month old baby, and a bathroom that was freezing from the draft, we were anxious to have this issue fixed. After 3 weeks of requesting follow up service, Kelly finally showed up and caulked the edges. After he drove away I realized his caulking had accomplished nothing. The drafts remained and now we were stuck with the cold bathroom and strong toxic VOC’s from the sealant. The fumes were so strong that we had to tape off the bathroom door for several days as this room was beside our nursery. Finally, after another week of very cold drafts and getting tired of Kelly’s excuses, we hired another company to install the correct skylight and fix the problem. Total additional cost to install a 2nd new skylight...$500. After Kelly’s incompetence cost me an unexpected additional $1000, I took the matter to the BBB. Anyone interested can contact the BBB for more details about my experience (complaint filed Oct 2013). Kelly still refused to take any accountability so my complaint through the BBB was eventually closed but never resolved so do not trust K2’s BBB rating. My next step will be pursuing this matter in small claims court so I will post an update here as to the outcome of the court proceedings. Dealing with K2 Roofing was an awful experience and an expensive lesson. I strongly caution others to avoid K2 Roofing.
- Approximate cost of services:
- $9,000.00
- Company Response
Hello All,
I am Ken Brown the senior Estimator at K2 Roofing. Fred's version of events is certainly very colourful from our point of view. The valley area that he mentions is a design flaw in the homes construction and was only repairable with major work to the buildings structure. We tried our best to shingle the roof using the traditional valley metal but there was no way that this area was ever going to be perfect. Although this was completely obvious and explainable, Fred would not comprehend this in any way. We offered to shingle in the valley in a closed fashion at a reduced price in an attempt to hide some of the buildings defects. Fred finally agreed to this and we performed the work for $500.00
Weeks later when Fred contacted us about the skylight issue he was having he became very belligerent and demanding. Although there was no imminent threat of leaks or problems from the drafty skylight he demanded that we attend his location immediately. Because it was the middle of summer and we were at the height of our busy season we informed Fred that it may take us a few days to get there and this was completely unacceptable to him. At this point he started using very profane language not only to the owner of our company but also to our secretary whenever she would field his calls. We did go out to his home and we did lift the skylight and we did caulk the skylight to the curb in an attempt to seal the skylight. This is when things started to get interesting. Fred Phoned our office complaining about the "VOC's" in the caulking we used which is every day household caulking with no harmful VOC's whatsoever. From this point on Fred demanded that not only do we reimburse him for the skylight but we also reimburse him for the valley work we performed.
In the interest of trying to salvage our good name from this we did offer Fred the $400.00 plus tax that he paid us for the skylight as long as he signed a letter stating that he had no further complaints with our work which he refused. He threatened to take us to the BBB if we did not give him $1000.00 and at that point since we felt we could not come to a reasonable compromise with Fred we invited him to do so.