Gerry Villareal from Mississauga

The total costs is not known to me as the house insurer arranged and paid for the costs of repair. I just place a number so I could submit this review. My garage was heavily damaged by a car driven by an old woman driver, a family friend. For unknown reason, while parking, she stepped on the gas instead of the break. The car accelerated fast and hit the garage's main support post and door. Due to impact, the support post was cut into two pieces while several studs broke into two and the walls caved out due to weight of the roof. No sooner, after the insurance personnel was notified, the Project Manager of First General came in, assessed the damage and sent his 2-man crew, who started working until 8:30 evening. They ensured that my garage was in good shape and structurally safe until the actual repair could be done. I am satisfied with their caring ways and over-all job.

My roof had been replaced by Professional Roofers on July 31st/Aug 1, 2015. I selected Professional Roofers over the other two quotes that I received. In fact, their quote was the highest but I was so impressed with the meticulous and thorough way the inspection of the roof was done and how the quote was presented. Also, since the work couldn't be done immediately, they sent two workers the following day to do a quick fix on the damaged area to prevent a water leak, no added costs. The moment they started working, the 4 personnel worked with tremendous dedication. I have to throw ice-cold (bottled) water to them while they were working because they never wanted to stop. To my opinion their work was a big 10.

On November 2005, I bought and paid for (via Home Depot) a 2-Stage TUX060R93BW (XL-90) Trane Furnace but instead, A-1 Air Conditioning, the certified installer under contract with Home Depot, installed a SINGLE-STAGE, MUCH LOWER CAPACITY, LOWER PRICE TUX0C936D3 (XR-90). It was the Trane personnel who discovered the substitution. Also, Direct Energy which is currently maintaining the furnace found out that the pipes installed is smaller considering the distance of the furnace to the wall and length of the AIR INTAKE or OUTAKE; the reason the furnace keeps on 'dying.' It my opinion, the substitution was either intentional or the personnel involved in this installation were grossly incompetent. Instead of replacing the wrong unit installed, I accepted the refund of the price difference because I believed then that the owners have nothing do to with the substitution. An Update: Upon reading the above, Peter Messenger, A1 president, offered to replace the old Trane unit with a more powerful 80,000BTU Carrier furnace. And he did, last December 9, 2014. Thanks to HomeStar.com and to Mr. Peter Messenger- There are really several good, caring people around us.

From October 2013 until the other day, 5 technicians tried to fix my furnace not firing properly. They replaced pressure switch twice and water filter once and yet the problem was not fixed. The last one diagnosed the problem to be the intake and exhaust pipes maybe too small/long since the 'meter' was registering pressure below the standard. I think the earlier technicians were very quick to spend the company's money.