Melissa - Kuanna Housing from Edmonton

I booked AmSteam's carpet cleaning services in my role as secretary of an Edmonton housing co-op. We had a unit left in a midnight move, and the carpets needed some serious attention. We wanted to get the unit rented for the 1st of December, and only found out the unit had been abandoned on the 25th, so we had a very tight timeline. I spoke with Megan via their website's contact form, and AmSteam was able to accommodate us quickly, offering an appointment for the very next day. We took an appointment a little later in the week since we had to clear out some furniture that had been left behind, but we appreciated that they understood our need for urgency. Our appointment was set for sometime between 11 a.m. and 3 p.m., and we were told our technician would call the primary contact for the work (me) a half hour before arrival. The technician (I've unfortunately forgotten his name and had to file the invoice with our managing agency) called me at a little after 10 and asked if I would be okay with him showing up a bit early, which I was. I let him into the unit around 10:45. He had me show him through the unit and point out any trouble spots. He offered scotchguard stainguard, which I passed on since we will likely need to replace the carpets relatively soon anyway. He didn't continue to push the extra service, which I appreciated. He warned me in advance that one particular stain was very deeply worn in and might not come up very well. We had expected this and had no problem with it, and the end result on that stain was much better than we had planned for. He got straight to work and the entire cleaning only took about an hour and fifteen minutes. The carpets looked miles better when he was finished, and the cost was the same as what I was quoted -- $160 for cleaning and sanitization in the large living room, two bedrooms, and a hallway with an attached linen closet. It came to $168 with tax, and as an added, unexpected bonus, I earned airmiles on my payment. I'm not sure how many, but I wasn't expecting any at all, so it was a nice surprise. Overall I felt the customer service from start to finish was very friendly, professional, and efficient. Megan was cheerful and helpful, and our technician was all smiles and and very courteous. I plan to use them again for carpet cleaning, both in my co-op and in my own home. And I may try their furnace cleaning service next in my own home.