Reviews

2/10

I bought a new home from Landmart in Sept. 2011. Like others, we are experiencing problems with cold spots around all the windows which are causing mold. Upon inspection, you could actually see right through some of the window caulking which was woefully inadequate. A more acute and recurring problem is arising in a corner of the master bath where it turned out there was NO INSULATION. I don't know where Hamilton government inspectors come into this, but someone is not doing their job. Landmart made a "bandage" fix but this repair needed to be carried out in warmer weather (their claim), and thus the 2-year guarantee covering this element was conveniently bled dry. Tarion are bureaucrats and of little help.....and Landmart knows this. The mold returns each year with the cold weather. Although the house designs are competitive, a problem may reside with the sub-contractors and Landmart's inadequate quality control during construction. It's go, go, go to get the building finished by the deadline, and then cash in. Upgrades are ridiculously over-priced ($200 for a variable light switch in the living room). I think the electrical outlets were supplied by the Dollar store. There is a high ceiling in the front entrance where, inexplicably, Landmart installed a kitchen-type ceiling light. You need to erect scaffolding just to change a light bulb. When I complained of this, they said they could install my replacement fixture for about 200 bucks. Geez!

Approximate cost of services:
$385,000.00
What could this company do to improve their services?
Live up to their claim of quality. Provide a less opaque communication process for the customer.
5 of 5 people found this review helpful.
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Company Response

Thank you for your review of Landmart Homes. We appreciate your input as it provides us with the necessary feedback to learn and grow. Please accept our sincere apologies for any dissatisfaction you experienced in purchasing your Landmart home. If there are still outstanding issues, we invite you to contact our Warranty Manager, Jeff Strang, at 905-304-6459 ext. 232. Thanks again for your feedback.