Sarah E from Kitchener

Our furnace died at midnight on a Tuesday night. We googled companies in our area and saw great reviews on homestars for Delta. We had our AC unit replaced last year by another local company and the reviews on this site were not great. We saw Delta had a 24 hour emergency number so called it and the owner walked us through trying to get the furnace started (at 12:30am!) but with no luck. He told us a technician would call us Wednesday morning first thing and they did. The technician was able to come out Wednesday afternoon and restart our motor and we made an appointment to have a sales consultant come out to give us quotes on a new one. Scott came out on the following Tuesday (based on our availability) and looked at our house, the old furnace and setup and was great in explaining how that style wasn't made anymore and what the new one would do and gave us input and options for the new one and said they could install it the following week. That night the furnace died again! This time we couldn't get it started again and called Scott (Wednesday) and he was able to work his magic and get us our new furnace the next day! The installers were great and everything went smoothly. In fact, when our AC was installed last year, the company had left copper pipe hanging in the ceiling (that wasn't used for new AC unit) and had left the old AC unit in our garage which we were told was not normal. Not only did the installers remove the exposed copper pipe, they also took away the old AC unit for no additional cost for us! Everything was fast and friendly, and we can't say enough good things about this company. Highly recommended, especially Scott who did a great job setting up the install so quickly.