Hector from Mississauga

I recently purchased a house with window problems. Old windows were an eyesore. Needed quick replacement at a good price. I checked online as well as well as yellow pages and chose Windows BY Installer. Contacted the owner of the company (Alex) through homestars and was treated with respect and professionalism (even though I was not a high dollar client). Windows were measured and I received a very reasonable quote. Due to human error, there was a delay, etc. When things go right, it's hard to get the true measure of a company. When things go wrong, it is much more revealing. This company handled the issue in a professional and caring way. They stepped up, did what needed to be done to correct it and I believe they did not make a profit (and may have even taken a loss) after all was said and done, but guess what? They made it right and made sure I was a satisfied customer before they expected payment. I am extremely satisfied with the windows. Oh, and the payment was exactly what they quoted.... No surprises with hidden fees. I would certainly purchase from them again and would recommend them to my friends and family because I believe they are a trustworthy company and provide a good product at a good price.