Home Pro Exterior Services – WORST EXPERIENCE EVER ! On Sept. Fred received our $100 deposit and signed the contract with my wife. About week later, they sent another technician installed the one way door trap on the roof. Around Oct. 29, they sent a technician to make sure there's no raccoon inside the attic and blocked the hole with metal net, but didn't reseal the soffit using panel. The tech even left the insulation material (like garbage) on the roof. After the technician told me that there's no more animal inside the attic, I sighed the satisfactory sheet inside my room. But when I come out and found he didn't reseal the soffit and asked him to fix it, he asked extra money for that. We called their head office several times about this issue, but Scott and other staff who answered was cold and rude. I reported this to BBB. They insisted we pay extra money for the “additional work”. These guys left a big opening and garbage on our roof, made a worse looking of the house than the animal did. This was unacceptable. Their sales person was misleading and their service person was unprofessional and unethical. Now we have to find out and pay another company to fix the problem before it starts snowing.
- Approximate cost of services:
- $446.00