I had a 40 Gal hot water tank installed for close to $1400.00 dollars. (The tank is worth maybe $600.00). I was at work when my wife phoned about the pilot light going out on the old one.The tech said he could not fix it and the burner needed replacement.(1 to 2 week on replacement) He then said it would be a $300.00 service call, but would wave it if we bought a new tank. And stupid us...this is what we did. The tank only has a 8 year life with 1 year warranty from them. I have never heard of a company charging install fees of approx. $700.00 for services like this. Going to BBB to complain.
- Approximate cost of services:
- $1,400.00
- Company Response
HI Barry,
Thank you for your feedback. As i am sure you can appreciate, there are many cost associated with getting a plumber to your home. Some of the cost associated with our pricing include making sure we are available to answer the phones 24 hours a day, that our company is fully insured, and that our technicians are drug free and have criminal background checks done. We want you to feel confident that you are getting a trustworthy technician when he comes to your home. Our technicians arrive at your home with a fully stocked vehicle with over 5000 parts to ensure that we can take care of virtually any problem in your home. We have 100% satisfaction guarantee on all work complete. We strive to provide the best customer service possible and are up front and honest with our client at all times. When a technician arrives at a clients home, he asseses the situation and goes over all pricing with the client before going ahead with any work. At this time, the client is also asked to sign off on the price and work to be completed. This way, there are no suprises at the end of our visit. We appreciate all feedback, good or bad. We strive for 100% satisfaction for each client and i would like to talk to you more about this matter so we can resolve this for you. Please feel free to call our office so we can address this matter with you.Thank you!