In febuary I had boughten a sofa,love seat and chair set from bad boys furniture, only for a few months later to see that it seem'd like the sofa and love seat we're cracking..like it was dried up. We barely use the set ,it's set up in the front room for when we have guests over..so we did not make the damages. Not only is the quality of furniture poor , so is the service. They refused to send a new set, refused to let me choose out a different set , they insisted they repair it. It's been about a month and a half now and I still haven't gotten my furniture back. The phone rep's don't know what their doing .. And there's never a REAL logical explanation why I haven't revived my furniture back yet. Also when ever I call to try to talk to someone it takes about 30 mins before anyone answers and they're usually very rude !
- Approximate cost of services:
- $2,500.00
- Company Response
Hello, we sincerely apologize for the inconvenience you have experienced. Our customer care team is dedicated to ensuring we provide the best service. Unfortunately, sometimes situations occur that are out of our control. If you have yet resolved this issue please call (416) 667-7546 ext 350 where a representative or a manager representative will be more than happy to help you and resolve this matter for you. We thank you for your patience.
Regards,
Lastman's Bad Boy