We sincerely apologize for the issues you've encountered with both the installation and subsequent service of your system. Your feedback is crucial to us, and we appreciate your patience as we address these concerns.
It's disheartening to hear about the challenges you faced with the initial installation, and we deeply regret any inconvenience this may have caused. Our goal is to provide exceptional service, and we acknowledge that we fell short in this instance. The adjustments made should have met your expectations from the start.
Regarding the water pump issue, we understand your frustration, and we apologize for any inconvenience caused. We want to assure you that your satisfaction is our priority. Our team will review the situation and the service charges to ensure a fair and transparent resolution.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Warm regards,
Nicole
Comfort Zone Customer Care Team
(289) 277-6616