JL from Campbellville

Horrible Business and Stay Clear !!! I have been using this company for a while and not only have they ruined so many things in my home they don't care if they do or don't so be warned if you ever try to complain . You pay for a team of two girls and its a hit or miss situation. You get half the work done and never what they say they are suppose to do and 9 times out of 10 they are so lazy they do such a bad job. Sometimes you will see an empty tim hortons cup left in your driveway or a cigarette butt.. I have had my expensive hand held shower hose yanked out of the shower stall by them by just being forceful and not taking good care , a specially fitted plastic tray in the shower broken in half, been told oops the porcelain soap dish just slid off on its own to the tile floor and smashed. So much incompetence and I am warning people that if you have anything valuable that you treasure do not call them to come clean it. They used wet rags from a bucket on my antique mahogany furniture leaving white marks, left a dirty wet rag on the side oak table which i grabbed off, ruined my hardwood floors with bucket splashes of water and made such a horrible slimy film on my marble floors. Lets put it this way , if you want your house slowly destroyed then definately call this company. On November 7th,2013 I called for the cleaners. After 3 hours cleaning and only doing 2 rooms and a bathroom on the lower level they left the house without even informing me they were done. I heard a truck going down the driveway and sure enough they had left without even asking me if i was happy with the work..When i went to check I seen NOTHING done that was good , a slimy kitchen floor, microwave not cleaned, dishes in the dishwasher still there, garbage still there, dust on the glass cabinet shelving not touched, coffee table untouched , glass tables not cleaned including the kitchen table and many many more things that were so infuriating. This was their super cleaning i was being charged for 3 hours so I called JC up to complain..Was told thats strange because they are our number one girls..Exactly what did they do for 3 hours was beyond me.. I was told okay I will call you back in fifteen minutes.. No phone call came back to me.. I was ignored. I called back after 45 minutes and an answering machine came on..I left a message but was ignored and still no phone call back.. Called again later still no reply...Totally rude and unprofessional .. The next day a representative Alex called and said I will send out two girls.. The girls arrived and said we only have 20 minutes to fix things and after that you have to pay again.. YES pay again.. Why should i have to pay again for the job not well done in the first place.. What happened to all your online promises and pictures of such happy people using their services..Do not trust what you read or see on that site because I found out the hard way that what they say is NOT what they do...One of the returning team girls was so cranky and nasty and kept checking her iphone saying okay we got this amount of time left, then checking again in two minutes saying okay we got this amount of time left.. I said dont you think you should stop looking at your iphone and do something .. The other team member did 99% of the work and slaved to try to make things right.. Ended up they left and did the best they could in such a short period of time.. To make matters worse I called up the company to ask why were these girls given only 20 minutes.. I was yelled at from JC and Alex at the same time in my ear on their speakerphone saying i made all this up and my house is too big so what do i expect and on and on screaming and shouting at me and they told me i was being angry for nothing. First of all I have never given them a set time that I wanted or talk about the cost and have never discussed time or cost in the years i have tried using them. I just wanted a GOOD JOB done. Both women going bezerk shouting at me and i couldn't understand them as it was two women saying abusive things at the same time so was all a jumble .. This abuse from these women went on for a while and they wouldn't let me get a word in so i said i dont want to listen to you any longer because i paid for a service and i deserve it done properly. I asked them dont you want your customers to be happy ? I was thinking to myself is this what happens when someone complains to them? I asked them dont you think that you should fix the problem and keep your customer ? They did not care and their customer service skills were so low class and really pathetic. Greedy and hard up for money becoming the main concern over the care of their client. One of the girls in the team stood up for me saying Yes the house was done awful and she couldn't believe it.. and Yes it smelled awful after the girl from the previous day used a dirty rag on a stick to swish back and forth across my kitchen floor very slowly like a robot , going around the cat dish or anything she didnt want to bend down to move.. Swishing her dirty mop thing around the carpet at the back door.. Heaven forbid she would have to lift it up and shake it outside.. thats too much work.. Well after the one girl came back the second day to fix she said she agreed with me..She got chastised from her partner saying " never talk to the customer, you always stick up for the company and dont ever do that again. I do believe now that she is in for being fired for sticking up for the customer. All of the bad reviews on this site are 100% true and anyone who is sticking up for them must work for them or maybe its JC herself trying to save the company.. People will pass on the word..This is a very small world and word of mouth goes far..I am surprised that Mike Holmes out of all people recommends them because he is always telling people to watch out for poor workmanship and people who don't care and rip you off and turn their backs on you.. That's what this company does so shame on you Mike and shame on you Maid Day. I am thinking that they are giving Mike the supreme cleaning so he doesn't catch on with how rotten they are and giving the rest of the people a totally inexcusable job and ignoring you when you are unhappy.. Time will tell and their lack of customer support and integrity and kindness will come back to haunt them..