jan kang from Gloucester

We asked this company to install a rectangular shape patio with a little landing area under the stairs, a shed base and a little flower bed in between basement windowsill and patio edge. We had communication issues like what we asked them to do vs. what they thought we asked them to do. This caused unexpected difference (to us) in the final bill. But we let this go because all was verbal and we didn't insist on getting a design sketch. Another issue we had with them was them telling us "You can pay the rest with a credit card" when we were making a deposit, when they should/could have said "You can pay the rest with a credit card but add 3 % credit card service fee" Overall, it wasn't a great experience.

We just moved into a newly built house and we wanted to install AC and humidifier for the winter. We contacted Reliable right away because we were never disppointed with Costco and Reliable is their contractor. Costco didn't disappoint us and Reliable impressed us to the point where we felt sorry. Jim was so honest, knowlegeable, and professional. He was so commited to meet our needs and gave us all the information we needed. My husband and his brother are both engineers so you can only imagine kinds of questions they had. Jim didn't fumble with any of the questions and he didn't say he will get back to us for any of them either. He is not pushy and we could tell he is proud of his job and his business. You can never go wrong with that kind of professional. Installation date was promtly set and Jeremy's crew came at 7 AM and worked for 12 hours. Not only Jeremy and his crew know what they are doing but also were very respectable to our property. They were also professional and respectable to their industry co-workers. They found few "mistakes" that the builder made and let us know but there was no "ha! we are so much better" tone. They fixed things that were done wrong without bragging about them. You know, sometimes you hear things that make you feel like you are being saved by them?. There were none of that. Jeremy spent more than an hour teaching my husband how to use the new system. And he answered all my husband's questions. His crew spent the time to clean up after themselves. They even cleaned the entrance way that was already dirty because of the move. As they were leaving he said he will call us tomorrow to check everything is good. I have no doubt he will call. If I sound too gushy then that might be because today garage door install people were supposed to come too but didn't show up without even a phone call. Although even without that it's gushy worthy and time that I took to write this worthy for people who are truly good at their job and take pride in it. I would recommend Reliable to others with 100% certainty that they won't make me recommending them embarrassed.