Horrible! Would never use again. I found them on this site thinking that they would be good, simply relying on their rating. I called them to book a cleaning and, after being put on hold for 5 minutes, I was able to book a cleaning. The cleaners were supposed to be at my apartment at 2-230pm. They called me at 1:15 to say they will be there at 1:30. I rushed home to meet them at 1:30 but they didn't end up showing up anyways until 2:15. They told me they got lost. The two cleaners spent 1.5 hours "cleaning" my apartment. After they left, I inspected their work. I could not believe the lack of care that was put into their work. These people call themselves professional cleaners, yet a child could do a better job. Spider webs were left under my radiator. Feathers from my bird were still left behind. And finally, I took a piece of paper towel and wiped the steps that i had asked them to clean and I couldn't believe the filth. To make matters worse, they even added parking charges to my bill. What a complete waste of money.
- Approximate cost of services:
- $106.00
- Company Response
We do understand that you were upset about the crew not arriving on time, but you must understand that they did not count on the traffic being so bad they way it was in your area and then trying to find a parking spot was also hectic. We inform all customers that it is their responsibility to pay for parking for the crew - all customers are informed of this prior to their cleaning.
As to your cleaning you had a priority cleaning for 3 man hours (crew of 2 for 1.5 hours) for the crew to do as much as possible in that time frame, we cannot guarantee that all will be done as we do not know what condition your home is in - the crew really did work hard and tried to get to everything but sometimes it is impossible, more time would be needed.