Salesman was good, knew his stuff. I had researched a great deal ahead of time. They put the first part up and said they would be back the next day. 5 days later they returned (not too convenient as we had company by then). They were missing pieces and did't come back till after we called and it was about 2 weeks. I didn't like the trim on the turret and the salesman said he would see if there was something else they could do. We never heard from him again. They never picked up their sign or the giant 16 ft skid which is now at the side of my house.
- Approximate cost of services:
- $16,000.00
- What could this company do to improve their services?
- Care about the customer after the sale is made. Do what they promise. Return phone calls. We called the salesman several times with concerns and the calls were never returned. They said they would be back to pick up skid and sign and never came. Follow up is important
- Any advice to offer fellow homeowners facing a similar project?
- Use the Product but perhaps a different installer, there are several.
- Company Response
Thank you for giving us the opportunity to call and work on the faults you found. We hope this has not soured your thoughts of our company and please feel free to call us if anything else arises.
