Julia in the upper Beach/Hunt Club area

This was the first renovation we planned and we couldn't have asked for a better result. Mark came to our house with a binder full of pictures of previous bathroom renovations he had done, recommendations from other clients, insurance and licence information. He made us feel very comfortable and answered all of our questions to our complete satisfaction. He went over the bathroom thoroughly and gave us his honest opinion of what could and could not be done due to the size of the space. He got back to us with a quote within a couple of days and we scheduled a start date. Due to some unforeseen delays with the renovation before ours, we ended up pushing the start date back a few weeks however, we had told Mark that we did not have a set schedule so the delay was not a problem for us. Once the work began Mark updated us almost daily about the progress and every day throughout we came home to a clean and tidy work area. He initially said it would take two weeks to complete however, the bathtub and sink we chose were about a 1/4 inch too big for the area once the new walls were put up, which was no one's fault as these old houses were not built to exact specifications. The renovation ended up taking five weeks but I have never heard of any renovation being on time so we were prepared from the onset for delays. The finished bathroom was outstanding and we have had nothing but compliments from our friends and family on the design and quality of the work. We found Mark to be honest and up front with us on every issue. After completion there were a couple of minor things such as a couple of areas that needed more caulking and a slightly shaky toilet (which was actually due to the uneven slate floor we chose) that we called Mark about. He and John came over and fixed the problems with no questions asked and at no extra charge. He never asked for more money at any time and the final bill was what was quoted to us. I'd say that the quote was on the higher end of the spectrum but Mark and his entire team were totally professional from beginning to end and for a first renovation, particularly when you see some of the horror stories on TV these days, we had nothing but confidence and peace of mind throughout the entire process. I would highly recommend Total Renovations for any home renovation.