WhatNot design

I can honestly say that I don't know how to begin with this review, other than I am THRILLED with not only the final outcome of my new stairs - but the entire journey from start to finish. Years of waiting & planning for a long-awaited renovation - to which a big component, was the stairs - finally kicked off at the beginning of last year (2020), just as the pandemic was ramping up. The challenges of a reno during covid, were unbelievable, but R&A stood out as a shining star. I love the details and am curious about the process, so have been told I ask a lot of questions. From the very first initial site visit & meeting, Rick was incredible. He is immensely knowledgeable - and his willingness to share his expertise & work through the details was outstanding. Rick answered all queries without any tone of impatience, arrogance or smugness (surprisingly, while interviewing other stair companies, there was no shortage of 'attitude', and on one occasion, my vision for the rise & tread stained the same colour was minimized and dismissed as THEY insisted that it was not a popular look right now) There were on-site hiccups, and by no means was my job the biggest or most challenging for R&A, but their professionalism, patience (even with the hurdles of dealing with covid) - plus, the welcomed dialogue & open communication at each step & phase, was so appreciated. This company knows their stuff and does it well. From Rick & Josh - to Nick & the instal team - and the awesome railing/glass crew, Leonard & Jesse - I couldn't have been happier.

I first met Shavan quite a number of years ago (15+), when helping my in-laws with their kitchen reno. At that time, I believe he was fairly new in the industry. Unfortunately, that particular project, didn't come to fruition, but Shavan left such an impression on both my husband and myself, that when it came time to for our own kitchen reno, the first thought was "I wonder if Shavan is still in business"? In an industry that sees many companies come and go, the fact that Shavan is still around is a true testament to his craft. After waiting years to start our own main floor reno, the stars aligned and we finally kicked off the project at the beginning of last year (2020) - never anticipating what was to come with the onslaught of a pandemic. The challenges & hiccups were many, but in all that, there were a mere handful of companies that really stood out - Kakoz was one of them. Shavan, Rana, and his incredible instal team delivered an amazing end product. So much so, that I hope to connect with Shavan very soon once again for 2 other projects in my home.