Reviews

10/10

RS Homes worked with us to do a complete do-over of the front exterior facade as well as 2 large extensions and a complete makeover of the interior of our home. We are very pleased with how the overall vision and aesthetic has turned out, working within the constraints of our home's existing structure and layout. Working with the RS team has been a pleasant experience and we were treated with the personal attention and courtesy one could only expect from a family run business. Because of the decision to add a large extension after the project had already been started, the renovation did run much farther over budget and time constraints than we were expecting so it is difficult to speak to that. As well, this being our first time (and hopefully only) time we have ever done a major renovation on our home, we were a little more hands-on throughout the project than we thought we would be. We are still working out some last-minute kinks but overall, we feel that our practically brand-new house is solidly and beautifully built. Thanks so much, RS Homes!

Approximate cost of services:
$1,100,000.00
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Company Response

Dear Emily,

Thank you so much for selecting our team as your builder of choice and for your kind review.

Even though the process and budget were extended because of an extra edition added while the project was in progress, we feel your patience, extra attention to detail and trust in our ability resulted in a home you will enjoy for years.

Again, thank you for trusting us with your dream.
Ramtin Sotoadeh
P.Eng.

0/10

The Worst Customer Service - Sales person was amazing - extremely knowledgeable and un-slimy. Very honest. She's moved onto another company and I would recommend her to anyone However, Head Office is literally the worst - Delivery coordinator is extremely rude and tried to aggressively place blame on me for her mistake, MULTIPLE times. Only backed off once I became rude and argued back - Tasco location did not inform me of a required Site Inspection until time of delivery (they had a year to follow up) delaying everything - Installation coordinator continually does not follow up on voicemails and email regarding site inspection, AGAIN delaying everything If I'm spending 30k buying every single appliance from you, why am I expected to follow up multiple times for the same issue. What is the point of voicemail and email if you don't reply??? My delivery and installation has now been delayed twice which is affecting the handover of my home renovation/certificate of occupancy. This is absolutely ridiculous. How can so many people be so terrible at the only jobs they are required to do?? Is it stupidity? Is it laziness? I just don't understand because it's so BASIC.

Approximate cost of services:
$30,000.00
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