Nelly from North York

The whole experience was, in a word, fantastic. I emailed Dave first and he responded right away. We set up an appt. to have him come to the house for an estimate. He did a great job asking me what was most important to me and helping me figure out the right products to get the look I wanted. I checked around and the estimate he gave me was very fair. I appreciated his frank and friendly manner and trusted his taste completely after I saw how his recommendations looked in the showroom, so we hired By Installer. It took a while for the windows to come in since they had to be made to spec., but Dave was very responsive to my emails. On the day we set for the installation, Dave, Alex, and the team (five men total) showed up exactly on time at 8:00 a.m.. While I hung out in the basement with the cats, these guys did an amazing job. They had all 12 windows in by 1:30 in the afternoon. This included not only basic installation, but light painting around the frame, insulating the gaps, caulking, cleaning the windows until they sparkled, removing and disposing of the old windows, screens and storms, moving furniture and replacing it, and vacuuming the place to a condition far better than it looked when they arrived. They were friendly, courteous, thorough, and unbelievably fast. I had just watched my neighbor across the street have window installed over the course of a week, and I had mine in five and a half hours. The quality of the windows is amazing. Not only do I notice the distinct lack of drafts, but the house is much quieter as well. The fact that I can now clean my windows inside and out on the second floor is amazing to me. I should have done this years ago. Near the beginning of the job my downstairs neighbors discovered a tear in their screen door and were understandably upset. Dave and Steve felt pretty certain the screen tear was not their doing, but they immediately promised to make it right. Sure enough, on the following Monday, both Dave AND Alex came themselves rather than send an assistant and together they made sure that the screen was repaired to the satisfaction of my neighbor. I was extremely grateful for their meticulous and thorough professionalism, not only in installing the windows I was paying them to put in, but in making sure my neighbors were happy and that I wasn't put in a difficult positon. That's a class act! I would not hesitate to recommend them or to call them again for future work. I can't imagine a better overall experience. And I couldn't be happier with the quality of the windows and the installation.