Retrieve and repalce bathroom stopper
I have had a terrible experience with Brothers Plumbing. I was charged for two service calls for a total of $594.95 to have a pop up stopper replaced in bathroom sink. I contacted the company on June 4, 2019 via email to explain what my issue was, that I my stopper had fallen down the drain and need to be retrieved. I also thought the pivot rod would have to be replaced. Their service technician, Brother's service technician came to my house and cleared the drain stopper but didn’t have the required parts to reinstall it. Further, my drain was leaking because the pivot ball and retaining nut were worn. The service technician said there was nothing he could do for me as he didn’t have the required parts in his truck. So he left my house while my sink was still leaking. I phoned Brothers and spoke to their customer service representative and told him that I just paid $361.60 to have my stopper retrieved but it wasn’t in working order and further, I couldn’t use my sink because it was leaking. On July 3rd, another service technician came to my house to install the stopper. Instead of installing the original stopper, he installed a new push button pop-up stopper for an additional $233.35. In total I was charged $594.95 to install a push button pop up stopper that I didn’t want nor did it match the finish of my faucet. I phoned the company multiple times to speak to an owner or manager to seek a partial credit. I even went to visit the shop to complain about the poor service and return the mismatched stopper, but no avail. No one returned my calls or emails. Their attitude seemed to be that they could care less if their customer was satisfied or not. Truly deplorable customer service. I would never call this company again for any service or could I ever consider recommending them. Mark North Toronto
- Approximate cost of services:
- $600.00
- Company Response
Thank you for your review. When things don't go to plan it's always good to get these reminders to help us improve. The information provided is a little misleading, The 1st time our serviceman went there he unplugged the basin sink and true he did not have the basin pop-up stopper but he only charged for unplugging the drain. We returned and installed the pop-up and charged $206.50 + tax, this is the add on price and is what would have been charged by the 1st plumber. We regret not having the part and we did not get all the info correct, but we did not over charge for the service. We were quite willing to go and replace the part and reimburse him for the part he went out to get but he couldn't get past the price of $ 594.00 to replace a stopper which is not the case here.
