Pam in U'ville

Rob is a thorough professional and a gentleman. He is a finish carpenter who does the renovation himself with appropriate specialist trades people such as licensed electrician, spray foam insulation installer (a great suggestion from Rob - three years of enjoying our finished basement, we are very satisfied with insulation), etc subcontracted by him. He extremely meticulous about quality and aesthetics, as one would expect a finish carpenter to be. And the same is true for all the trades people he brought in for the job. Every guest who visits our basement compliments the workmanship that is evident in the finish. Rob makes excellent, practical design alteration suggestions along the way and always negotiates reasonably for any changes in price from the original estimates. There is always unforeseen in a renovation process but overall Rob's estimates were accurate.

Home Exterior solved poor eaves-trough (gutter) and down-pipe design. Russell and his colleague are very professional, innovative and accommodating to our request. They follow-up many months after work is done to ensure we continue to be satisfied with the solution they provided – this is very impressive; we have never experience such after-sales follow-up with any contractor of any other work thus far. Problem: poor drainage of rain and snow from the roof. Continuously present puddle in the eaves-trough plus debris causing weed growing in the eaves-trough. Home exterior diagnosed the problem quickly and explained the scope of remedy work clearly to us: Firstly, the original (25 plus year old), builder-provided eaves-trough had wrong slope causing over-flow in summer and large icy area in winter which would have damaged our new deck. Secondly, the number of down-pipes was insufficient for the size and slope of the roof (we had three, we needed six) and their locations were not optimal. Thirdly, the way in which the eaves-trough was attached to house made it susceptible to damage. They accommodated our request to modify to location of the down-pipes from their original design. For example, they brought a down-pipe underneath the deck out to near trees. For this they removed some deck boards carefully and re-installed them. Other contractors said they would not accommodate. We had Christmas light permanently attached to the original eaves-trough. Russell indicated those will have to be removed. We requested they re-install the light. Again they accommodated while the other contractors said they cannot help us with this. They also installed Alurex leaf-guard. Even though there is more expensive option (another product) in the market they recommended this product explaining the reasons Alurex is suitable for us – very professionally and thoroughly. We had contacted two other contractors with high rating in Homestar and Russell’s quote was very competitive (not the cheapest). They were puncutal, efficient and cleaned up after the work was done.