Erindum from Richmond Hill

Windows by Installer installed 7 new windows in our house: a kitchen 2-light slider and a frosted bath awning in our downstairs rental apartment, and 5 basement hopper-style windows in the basement. They also replaced some of the windowsills in the basement that had rotted away. I made an appointment with Alex of Windows by Installer to come give an estimate, but due to a scheduling error, he didn't show up. But he apologized so sincerely and so profusely that I was pretty sure this kind of mistake was unusual for them. Now that they has finished the work on our windows, I'm completely confident about that, because they did a professional job from top to bottom. Background: The kitchen and bath windows in our downstairs rental apartment were old and rusted/stuck in place and could not be opened at all. The windows in the basement were original to the house and literally rotting out of their frames. Some of the sills down there were almost completely rotted away, and I could see light around the window frames! We replaced a 3-part window (2 casements and a picture) in the kitchen with a 2-light slider, replaced the bathroom awning window with a frosted awning window, and replaced the basement inward-opening awning windows with hopper windows. The estimate: Once we rescheduled for the estimate, Oleg showed up right on time and was courteous, professional, and knowledgeable. He explained the window options without talking down to me or giving me any sales pitches/pressure. I had the estimate within 2 days, and it was literally less than half what I'd been quoted by another window company. The timing: Our windows arrived early, so they did our work early! We did not expect to have new windows until early September, but the work was completed almost 2 weeks sooner than we expected. The installation: The guys arrived on time and got to work immediately. They were very professional and conscientious, carefully putting covers over the work surfaces before they started. They were also super efficient: they arrived at about 7:30 and were done by noon! The cleanup: Oleg had described their cleanup process as "We clean up like we were never there," and he did not exaggerate. After the guys had installed the kitchen and bathroom windows, I peeked in when I thought they were done to take a look. They had cleaned up pretty well, but there was still a little grit on the tub and around the window frame. I thought, "No problem--that's way cleaner than I expected, and I'll just clean out the tub after they're gone." But they actually hadn't finished cleaning up. 10 minutes later, I peeked back into the bathroom and the tub and window area were spotless--no dust or grit at all. They also hauled away all the old windows. Overall: Windows by Installer did a fantastic job at a very reasonable (actually, a fantastic and affordable) price. They did just what they said they would do and were on time, on budget, professional, capable, and friendly to boot. I highly recommend them and will call them again next time I need more windows replaced.