Jack Ad. from North York

We had a large number of drafty, old wood windows (with storm windows) and wanted to get them replaced to make the house warmer and improve the ease of opening/closing. Dave came out to give an estimate. He was good to work with from the start - he made helpful suggestions, and I appreciate that he didn't try to up-sell. He also noticed a vinyl window in the attic that was slightly off its track, and on the spot gave a go of trying to get it aligned, which I thought was pretty nice. Once we ordered the windows, it took about 4-5 weeks for the windows to come in. This is not specific to WBI, is fairly consistent with what others have said here on Homestars, and is just something to keep in mind when getting windows ordered/installed. Once the windows were in, we set up the installation date for a warm day at this time of year. Dave was away, but his partner Alex came with the crew and did a terrific job. I had read the reviews that their team is very careful and cleans up well, and I'm happy to say that it's true. Alex was very responsive and seemed to care that things went smoothly for us. We have a newborn baby and they were considerate in taking that into account (trying to get the finished attic done first so we could have a safe, warm area for the baby). Impressively, for 13 windows, it took from around 7:50am to perhaps 2 or 3pm, including a few areas that required special consideration. The new windows look and operate great, and we're already feeling a difference in warmth in the house. After the installation, Dave followed up via email to make sure we were happy with the windows and the installation. I mentioned that we noticed a few very small areas where the caulking had some minor gaps, and he came right out and made sure it was all taken care of. I do believe that he stands behind WBI's work. I should also mention that he accommodated our schedules by coming out early in the morning before we left for work, which was very helpful.