Yd from Spruce Grove

After researching several companies and getting several quotes, I decided to use this company as they initially seemed decent. I had zero problems with my old roof--no leaks, no ice damming, etc...-- but I went for a new one as I was trying to ward off any potential problems due to the age (25+ years) and worn appearance of it. There wasn't any damage to the roof deck when the very efficient workers removed the old shingles. I did end up with a flat tire and many nails left around the yard as the cleanup was done rapidly too. The company offered to cover the tire if I could show them the nail, however, my tire company fixed the puncture for free. I paid the whole invoice right away. Shortly after, it was discovered that the shingles weren't put close enough to the edge and they had to install a drip-edge...I also had to have the shingles around a pipe screwed down as they were sticking up. There was ice-damming which I was told, at various different times, was due to: extreme weather, venting issues, insulation, soffits plugged, and old eavestroughs---all given as possible problems but nothing concrete. How is it that I NEVER had an issue with the roof until I CHANGED it? Whenever I phoned, they were very courteous, however, it takes a Very long time to hear from them and then to get them to come out. They do say that they are busy and that the weather puts them behind. After talking to different companies, roofing association and inspection companies, I have discovered that the best route is to Now go with another company and have them assess the work and get a quote and have any problems fixed elsewhere.

I had a good feeling about this company, after reading reviews, however, that has since changed. The salesman was very professional and genuine. I was asked to pay 2/3 up front, which equalled $800. I was also told that a swing-out hinged door would cost a little extra, depending on whether or not the installer had to cut into the "header". The installers were friendly and efficient and completed the tear-out/install within 2 hours. They did NOT cut into the header and I was told that the job was no problem at all. Unfortunately, the interior door trim, chosen by the worker, doesn't quite cover where the old trim was, so I will have to patch and repaint. Luckily, I had planned to paint anyway. I never received a final bill and was Shocked to see a $1000 charge on my credit card. I have no idea what I ended up being billed for and I had no idea they were about to charge me without first informing me. NOT HAPPY. I phoned the company and left a message with my job order/ph number, etc... and never heard from them. Over a week later, I have called them again and I'm now waiting to hear back. Very disappointing experience.