Moving from Toronto to Calgary
My husband and I used Vegaline services in August 28, 2013 from Toronto, ON to Calgary, AB We had one bedroom apartment and not so much stuff, however Vegaline estimated our stuff as 1,748 lb. We were not agree with that and ordered re-estimation. Which wasn’t easy, because Mert told us he doesn’t deal with re-estimation and we have to call some lady, the lady told us we have to call Mert etc. and both refer us to Sam who wasn’t available ever. Finally, we agreed about re-estimation, however the delivery guys didn’t know about that and he was really mad at us, because he had three more deliveries and one pick up. So, it screwed his schedule. The best part is that everybody told us different prices for estimation. Delivery guy told us $450, but the price in the agreement was $250. So, we had to call to Vegaline a few times more. Re estimation revealed 1,200 Lb, so, we got our money back, which was a good part, the only one good part. Finally we got our stuff, and then we figured out, that our matrass was damaged and smelled very bad, rest of the furniture had scratches and damages, but the biggest surprise Vegaline gave us was bedbugs. So, it’s been three week we are trying to get rid of them but it’s worthless. We sent two letters to Vegaline with two weeks difference in between, but we never get any feedback. People, never use Vegaline’s service. Nobody responsible for anything. P.S. they don’t have fixed price, so, you’ll never know about 35% discounts, I doubt the existence of it.
- Approximate cost of services:
- $1,000.00
- Company Response
This is a brand new complaint filed and the customer did not provide ANY opportunity for follow up before posting reviews, leaving us wondering if there wasn't an agenda here?
In doing so (now), these are the online bedbug reports for the building these people moved out of:
Anonymous on 10/31/2012
I have lived here for 3.5 years and have just encountered my first bed bug infestation. Noticed red marks all over my body but passed it off for hives/some sort of eczema until I found a live bug crawling around in my bed. YUCK! Flipped mattress over and found 3-5 other live ones *shudder* Dusted my entire mattress with Insectigone (basically DE) and ordered a mattress encasement. Just dropped off a letter notifying property management tonight as my boyfriend finds a nest under his chair and a f
ew crawling around in the closet. Three weeks ago I never saw a bed bug in real life and now look! Will post again with mgmt's response.
show snippet onlyAnonymous on 08/06/2011
Avoid this building. Many cases of bed bugs from myself and neighbors thatgo unheard but more importantly, shady subletters and management that turn a blind eye and hardly speak english. "Lobby A" compared to other builds in the complex where management lives is the only clean building, the rest they hardly care about.
So we feel that this customer may be trying to pinpoint a pre existing problem to our facility, which is extremely inappropriate. Our facilities meet all health and safety inspections and have no infestations...with that, the fact that this person has bedbugs and did not declare it before moving is concerning. We wrap all mattresses in plastic coverings as part of our commitment to protecting against bedbugs and other known risks.
We will now address this customer via our claims department, in knowing the full details. And in considering that this false bedbug report is libel and quite damaging, will be treating it seriously as a result. Please do not rely on false reports of people engaged in a claim who are trying to simply capitalize on that process.
We treat any issues reported to us in a timely and serious manner, but false reports are unfair and misleading. There are no bedbug infestations on our premises and, as stated clearly above, any weight issues were addressed.