Our home was poorly built. The quality of the overall work is poor. It's like Mattamy uses unskilled people. The finished product was not refined. There are just too many issues to mention. The frame walk they skipped even though they promised it. The builder denied us that opportunity. Thanks to their supposedly surly builder, Tony (bearded with receding hairline and a bald spot and talkative). This guy is disingenuous . He is full of talk. When I encountered him, he made many promises he didn't keep. He is pure talk. Under his guidance, they cut corners. Mattamy itself makes my promises it too didn't keep. They promised to follow up on our concerns during the building process and they didn't obligate that promise. They say they're different from other builders. That's nonsense. Mattamy promises quality and the end product delivered is subpar at best. The customer service people say they care when I attended Mattamy U. They had us fooled because they don't care one Iota. Mattamy just cares about getting the owner into a problem riddled home by denying the home owner quality time to do a complete PDI in identifying issues so they can quickly close the deal to collect from the purchasers' mortgage providers. After the deal is closed and the owners move in, that's when the owners discover they have been had when deficiencies that were forced to over look during the PDI, start being noticed. They are serious flaws at that. Ones that make you angry. Ok, I am going to post some defects I am still fighting with Mattamy to fix. The defects are as follows: •Water seeping into coldroom •Conduit blocked and is enclosed by drywall •Gapping hole by front door where security camera is to be mounted because brick layer turned the electrical mounting box horizontal and camera is mounted and supposed to be mounted vertically •Gaps in installed wooden floors •Failed to connect dishwasher power source •Front door has to be forced to close •Gaps between back door and frame causing drafts •Many gaps between installed cabinets •Ensuite shower faucet leaks •Water seeps between faucet and counter top in the cupboard below in ensuite •Fractured exterior bricks •Basement finish shotty •Lots of dings everywhere •Warped drywall •Spotty paint job and sloppy •Hole in drywall •Main bathroom door rubs against frame •They drilled thru the garden door on the surface to line up where to cut the bolt slots in the frame •They delivered severely chipped molded steps and put them at the garden door •ETC (everything they did at the house is sloppy. Amateurs. If I were working for them, I would have done a better job than their run of the mill workers and I would have taken pride in my work.) Mattamy doesn't follow up on the work being done. This tells me they don't care to. Don't buy Mattamy even if their customer service rating is high. We bought based on the rating and we regret it. I'm suspicious as to how they scored so well when both my neighbors and I are not pleased with their work. One neighbor did mention that they tried to influence him to vote favorable for them by being given some perks. You, don't trust me? Go ahead and buy and learn the hard way for yourselves.
- Approximate cost of services:
- $460,000.00