Jennifer Bain from Toronto

My dishwasher broke + I found Aubrey on a list of approved tradespeople that's on our neighbourhood facebook group page. He was happy to come over a few days later even though it was such a small job. Aubrey's a kind, smart and lovely man. He showed me where it was broken, identified about how old the dishwasher was, and explained how/why it made more sense to replace it than to try to fix it. He gave some good advice on buying - said he'd be happy to install for me but pointed out that some places (Home Depot) have installation services for about the same cost. A small job, but so nicely done.

Found Button's through a list of trades circulating in my neighbourhood. Really liked salesman Ricardo, who was kind to my kids and very patient. Liked his pitch and the fact Button's is a family biz and has values so signed up without getting multiple quotes. Installation crew was fast and efficient. Slight mixup - they marked down that it was a replacement aircon instead of new. I was worried about permits and ESA inspections, so called a few days later. They quickly, without hesitation, rectified the situation, took out a permit and sent the ESA over. Also charming: they slapped a Button's contact sticker on the furnace. It has an emergency pager # and two phone numbers. The third number apparently is the personal home number of one of the owners.