Danny S from Toronto

We had a few proposals from Window companies and thought we would look at contractors as well - really glad we did! WBI came up as an option with excellent reviews so we contacted them for a quote. Alex came around and went through the options. First thing we noticed - this was not a smooth sales call with brochures and working window frames. We really liked that and also for the first time fully understood the difference between replacement and renewal. We talked about what we would like though we had been told by others that a couple of things were not possible or would be very expensive. WBI/Alex basically said they could do what we wanted and also came up with a couple of other suggestions which we took. And the price was highly competitive so we felt we had the best proposal at a good price so we gave the go ahead for the whole job. We got a team of 4 or so working on the job for 3 days with 1 day off due to bad weather. Mostly young guys. They were careful, worked really hard and were courteous and respectful. We had a couple of minor requests when they were here and all were done willingly. Could not have been more impressed. We are delighted with the results. One of the special requests was a single, large awning window in our kitchen. We were hopeful that it would work out as others said it couldn't be done. It is even better than we had hoped. Really, could not be more happy with the overall results. From our perspective, once you get past the fact they are not selling and realize they wanted to help us get great results everything fell into place. The only area of concern was on the communication as we came close to start date. We sent an email and got a quick reply which got the ball rolling so all was well. The plus is that we were dealing with people who were going to do the work, not a sales or project manager. We would definitely have WBI for future work.