stan from Irvine

Phoned about a gas leak on our furnace and our hot water tank. Ask what the cost was, Quoted $69.95, and whatever the cost to fix. After spending 20 minutes he humming around, saying over and over again there are no leaks, he called the furnace maker and spoke to them, they suggested putting in a gas detector to see if there indeed was a leak, he processed to take the control panel off and pulled the burner plate out, and found nothing wrong, When he put it back together, he could not get the pipe back on, and said he needed to replace it, and the pipe would cost another $66 dollars, and the analysis fee of $133,00 which was never discussed, nor was it authorized for him to take it a part. Ask him to put it back together as he found it, he refused to until he was paid in full, plus he never addressed the hot water tank, stated he stuck his nose through the little 8x8 inch door and said there was no leak, he did Not remove the cover on the wall to access the tank. Unprofessional, did not disclose the full cost at time of appointment, Analysis fee was neither discussed by the booking agent, nor was it discussed upon the arrival of the technician. They basically held our furnace and heat for our home hostage until we agreed to pay in full. Which we did under great duress, written on the bill. MAKE SURE YOU GET ALL THE FINANCIAL DETAILS BEFORE PROCEEDING WITH THIS COMPANY!! EPIC FAIL ACTION AUGER!!!!! F-