Tricked into buying a new water tank instead of a simple repair
We called +1 (647) 372-2281 when our water heater stopped heating, and their technician tricked us into replacing our water heater; it turned out that the only thing that needed to be replaced was its thermostat. We were told by the t that the heater is beyond repair. Since we paid a deposit of $1200, they now want $550 as their restoking fee for a new unit (we cancelled the purchase right away so it has never crossed our threshold). They do not return our calls and so far I was unable to speak to their manager.
- Approximate cost of services:
- $550.00
- Company Response
Hello! I am sorry to hear your experience. Please email us directly at info@Superiorplumbing.ca with your account details and I would be happy to review your concerns.
Superior Plumbing & Heating
https://superiorplumbing.ca/
416-639-7184