Reviews

4/10

I picked this place the first place because of the reviews, because I am too busy taking care my new baby. After eventually fixed the dishwasher through DIY, I am very disappointed in having their services by paying that price, though he was so nice talking to me but likely lack knowledgeable. I paid over 200 dollars (85 bucks trip charge and labor for the balance (it did not seems to be over an hour duration from in to out; just FYI, I only pay an PEng $120 rate for working on oil sand projects), I had one wash before the drain pump quitted working again. Called for a return service and the same technician (really is?) came and told that I need a new pump though the built-up has been cleaned up from the pump during the last visit, which would be another $150 per his quote and won’t be fixed until after the weekend. The price includes the part which is 30% higher than which I bought in the parts stores in town. I would not wait over the weekend so I did take out the pump and open it to check out, it turned out that the obviously jam during the course of turning the propeller by fingers, even I could notice that though I am neither a mechanical nor electrical guy. I doubted what sort of diagnosis the repair guy has done to the pump in the last visit, prior to make the decision to fix it. What I can tell that the devices they are using are only screwdrivers and hummers probably. By the way, highly recommended the parts store which I have been dealing with for couple years http://appliancerepair.apwagner.com/

Approximate cost of services:
$210.00
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Company Response

We are very sorry to hear of your most recent experience with our service and would welcome you to contact us for an amacable resolution. Admittedly I am having a hard time understanding what is written in your review. 100% satisfaction is our ultimate goal and would like the opportunity to rectify your dissatisfaction.