Joseer from Toronto

I never thought that replacing my old windows would turn out to be such a hassle, we actually shopped around a lot before finding Windows by Installer who were a perfect fit for us. This is some of our experience with other guys: Pella's costs were ridiculously high, although incredibly nice. Home Depot was very aggressive in trying to make a sale and the representative outright said they would do anything they could to get our business because he needed to make his quota by the end of the year. The guy, who was a bit too misogynistic for my liking, offered questionable products and said we had to make a deal with him within a five day window. When we asked him for a quote on better quality products from a different manufacturer, he simply stopped returning our calls. Lowe's was a complete mess. The representative told us the discounts we would get and the price we saw in the initial estimate was much higher than what we would pay. When we asked him for the actual price, it was even higher. When we questioned this, he was rude to us. We asked him to come over on multiple occasions to talk about everything. He bailed on all the appointments and did not so much as give us any advance notice or answer our calls. He even made an appointment with us when he was in our neighborhood. I bailed on taking my daughter to her friend's birthday party for him and he still didn't show up. That's when Alex from Windows By Installer came into the picture. We refused to use any of the contractors from the big box stores because of those bad experiences and a family friend recommended Alex. He was amazing. He came over right away, offered us a good price, threw in extra work for no additional cost, and did an incredibly professional job. He also pointed out things that the representatives from the other stores did not (ie. the front door that they priced out was smaller than our current front door and would require additional work to both the interior and exterior of the house if we went that route. At the end Alex was a perfect match for us, and we would recommend him to others any day of the week.