My husband and I went to a cooking show and we loved it and liked the cookware so we decided to purchase the set on payments. We got the der triumph as a free gift and we haven't seen any difference in using it. We are not happy with it at all. We were making our payments through direct withdrawl and everything was going alright. We live in Edmonton and one day we drove past the store and it was closed down. We tried to call numerous times with no answer so I looked up the company on the internet and found the number for the Montreal office. I talked to someone there and they explained to me what had happened and that our payments would continue to come out and we were fine with that. The last payment came out in May 2013, nobody has contacted us to let us know what is going on, I have tried calling and I keep getting told someone will get back to me in a day or two. It is now the middle of September and we are thinking that we have been screwed over!! Please prove me wrong and let me know what is going on!!! After I published this review I got a call from a representative at Cuisine Sante and everything was sorted out. They were very helpful and made sure I was satisfied!! I will definitely recommend this company to family and friends. Thank you!!!
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Dena, we would like to resolve whatever issue you may be having. The problem is unclear from your email. Please contact me directly at wayne@csil.ca and provide your contact information. I assure you I will respond within 24 hours.
Wayne