WORST service ever! Do NOT shop at Bad Boy. I went and bought a bedroom set from the Kitchener location. They originally told me there was a delay on the set because the warehouse was closed for a few weeks and I would have to wait a couple more weeks. Initially, I was fine with this. They then called me to say it would be over a month wait. Over a period of 3 weeks, they continued to call me periodically with different answers every time. They then changed their answer to the set was discontinued and I would not be able to receive this one and I would have to pick another one. I did not like any others and asked for my money back. However, they stated this wasn't their policy. I am paying a lot of money and want to love the furniture I choose, I don't want to be forced to pick a runner up and be ok with it because they don't give refunds. I felt like I was getting the run around by them. The next day I called the store manager to complain. He said he would call me back in 10minutes because he was busy. I waited 2 hours and still did not hear back. I ended up calling again. He stated he called another store and found my set and would have the whole set delivered to me on my chosen date. He told me I shouldn't get a discount because "I was getting everything I wanted". Well...on the day of delivery, the chest of drawers was damaged and had to be taken back. I never received the head/foot board for the bed, or the night tables. When questioned, they stated it head/foot board was on back order and that they don't have the end tables anymore. I was given a false promise by the store manager that I would have everything. I called the store manager once again, and he said he never said I would get the whole set, but instead he was going to "mix and match" a bunch of furniture to make a set. That is the most disrespectful and awful customer service ever. I am at the age that everyone I know is buying furniture and have made it a point to tell everyone to avoid Bad Boy. I will never ever set foot near a Bad Boy again. Their name says it all...BAD service, BAD staff, BAD products, BAD customer service. I deserve my money back.
- Approximate cost of services:
- $3,000.00