salon

Why did you reject my review??? I was telling all the truth! So homestar is protecting the bad company not the customer?? My review to this company was before they start to build up their reviews with homestar!! They did treat us with no honest!! Now they care about reviews? Come look at our backyard you'll understand what kind of work they did! I even send you the photos while they were here just because I couldnt find the receipt from years ago and you rejected my review?? wow homestar, good job We call this company and signed an contract for the backyard patio job 2 years ago, waited for 3 months while we have decided give up to do the project and they called said they'll come for the job and it has to be next day and force us to decide right away. They brought a lot of big machine and truck and trying to finish the job in 1 day. During the job, the use those machines to dig the soil next to the wall of our house instead of using shovel to dig, the machine keep hit the walls that we're so worry the wall will be damaged, after my husband tell them to be careful they still not stop. Also when we signed the agreement it supposed should be polymeric to filled out the patio, but they brought regular sand and trying to fool us it's polymeric. I may not be an expert but I'm not that silly don't know the difference. After I told them it's not the right material, they said they will come back to finish the surface sometime that week. They didn't finish the job but still ask us to pay $6000 that day. Next day, they came to finish the surface without contact me first while I was away that day, they did the job terrible and left all the garbage, plastic bags, ropes, and even some of the tools they didn't want to bring them back. Because they're trying to finish the job in 1 day, the base was not firm enough to settle the brick, and maybe I was not home the day when they came to finish the surface and they can't get the remain $800, the polymeric was not filled even and dirty everywhere, it was awful!!! I have to bring a swipe and try to fill out the sand evenly myself but still can't make it very well. When we got home see the plastic bags piled under a brick right in front of our front door, we realized they've came and that's the way they let us know they're here. They called 11 times and left 5 messages just to ask for the remain $800. Now our backyard patio was not even and all the weeds come out right after the winter, some of the area close to our house are even collecting water. I'm so so regret to hire this company for our patio job, don't trust on their website, I guess they only do perfect job for house like mansion. I wish I know HomeStars this good place at that time so I won't make the wrong decision. It's an awful experience and I will never recommend this company.