Never had a leak until they roofed the house. They forgot how to communicate with people after a leak developed. The receptionist was the only person that I could talk with. Finally I camped on their doorstep and still the person in charge did not want to talk. Stay a away from this company if you want service.
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Sir, We are very surprised to see this online review from one of our customers. Our main goal is to provide customers with a professional, worry free experience, & top notch customer service. The issues expressed on your review are not the sort of feedback that we normally experience from our customers, so this posting comes as a bit of surprise. Looking back through our records we came across your customer satisfaction survey questionnaire, and are puzzled by your high satisfaction ratings when you express extremely different opinions on this review. Never-the-less, we deeply apologize for any inconvenience we may have caused you, and are confident that all issues have been dealth with to date, as we have not heard any different from you. Any further problems, please call our office & speak to our secretary, to ensure prompt response. We truly appreciate your business, & rest assured that we stand behind our workmanship 100%.
Wishing you well,
Management, Fraser Valley Roofing Ltd