Assisted when basement flooded by roots in exterior drain
We selected Drainworks from the yellow pages based on their ad and hoped for the best-and got it! We phoned at 7:30 am after a desperate Sunday evening of mopping up and Michael and Eric arrived promptly at 9 am as promised. They took stock of the situation carefully, explained their services, provided quotes and got to work immediately. They booked the digging crew to repair the exterior drain to the street and coordinated all the city service notifications required. The digging crew arrived promptly at 9 am the next day and performed their tasks with care for my landscaping and returned my garden to its former condition replanting displaced shrubs. The crew manager, Frank Casciaro came in person to see that we was satisfied and checked if we had questions or concerns. Mike Dunn did an exceptional job of coordinating all tasks and assisted us with decisions and paperwork related to city rebates available. All four members of the team(Mike,Eric,and the digging crew(2) that served us were efficient and courteous throughout the two day job interval. This experience was the best we have ever had where an emergency service was needed and all tasks were carried out on schedule and with care and regard for the property of the owner at all times. Congratulations to Drainworks for delivering the high level of service that you claim in your advertising! We would cerainly use this company whenever we need plumbing services and would recommend this company to our family and friends.
- Approximate cost of services:
- $2,550.00
- Company Response
**Thanks Ron and Vera** We are overjoyed with the detailed review you have posted. It is a pleasure to know that our efforts to exceed expectations were not only appreciated, but provided you with the best emergency service you have ever experienced. We look forward to being the plumbing and drain service providers you rely on should you require our assistance again in the future. We would also like to thank you in advance for any referrals you make on our behalf to your family and friends. Thanks for choosing DrainWorks.